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Shop: H.S.A Innovations Ltd

About H.S.A Innovations Ltd

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H.S.A Innovations Ltd Products Products

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Address:
H.S.A Innovations PO BOX 147
Leigh
WN7 9BT
01942605900
Email: tony@ecsonline.plus.com
Website: www.showerfriend.com

The company H.S.A innovations was formed primarily to engineer/design new and exciting gismo’s gadgets and accessories for the ever-growing outdoor pursuits market.With many projects on the drawing boards, some of which that are nearing completion keep an eye on this space.

Camping/Caravan Sites The Gym Swimming Baths Golf and more

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Returns address: H.S.A Innovations, PO Box 147, Leigh, WN7 9BT

For your protection, we recommend that you use a recorded-delivery service when returning goods to H.S.A Innovations

Returning Undamaged or Non-Defective Goods

IMPORTANT. We can only accept the return of items if they are faulty or were supplied in error.

PLEASE NOTE that, unless the product is defective, you will not be able to return any product that is not in its original packaging, i.e. unopened and with any seals or shrink-wrapping intact. Please also be aware that you shall be responsible for any return delivery charges, and the risk of loss or damage to the goods that you are returning, until we have received them. For your protection, we recommend that you use a recorded-delivery service when returning goods to H.S.A Innovations.

We can only refund delivery charges or accept the return of opened items if they are faulty or were supplied in error.

Returning Damaged, Defective or Incorrect Goods

Damaged Goods: If you have taken delivery of a package and it or the contents have been damaged in transit, you can return the item(s) to us within 7 working days of receipt for exchange.

Delivery: This is a high demand product please allow up to 10 - 14 working days for delivery.

Faulty Goods: You have the right to return any faulty goods within 14 days. Please keep all the warranty information that accompanies your item, as this may be needed.

Incorrect Goods: If you discover that we've sent you the incorrect goods, please contact our Customer Services Team Immediately by sending an email to: returns@showerfriend.com we will email you back to acknowledge receipt and supply you with a unique reference number for you to return the incorrect items against. We will quickly replace them with the goods you ordered, subject to stock availability.

PLEASE NOTE: In the event of us sending you a replacement for any damaged, defective or incorrect goods, you must return the original goods to us within 14 days of the delivery of the replacement. Provided you return the goods to us within 14 days, you will have nothing more to pay. However, if for any reason you do not return the original item to us by the end of the 14-day period, we reserve the right to charge an amount equal to the price of your original order to the payment card you used for the order.

This returns policy does not affect your statutory rights.

This privacy policy sets out how H.S.A Innovations uses and protects any information that you give to H.S.A Innovations when you use this website.

H.S.A Innovations is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

H.S.A Innovations may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 21st June 2011.

What we collect

We may collect the following information:

name and job title contact information including email address demographic information such as postcode, preferences and interests other information relevant to customer surveys and/or offers What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping. We may use the information to improve our products and services. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.