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Westfalia failure

Total Posts: 1
Please correct the mistakes below:
Posted: 6 years ago
We bough a brand new caravan so had a brand new westfalia tow bar and citroen electrics fitted to our grand Picasso costing £500. On returning home with it I backed it on to the drive which does slope upwards and unhooked. I noticed that the tow bar had twisted so went back to the fitters who said they had not seen anything like it and so contacted Westfalia. They would not take any responsibility and would only say that they are tested forwards and backwards but not sidewards and because I had baked it up a slope on full lock they would not replace it? It now looks like I am going to have to pay another £150 to get this put right? Has anyone had similar problems or proffer advise?
Total Posts: 88
Please correct the mistakes below:
Posted: 6 years ago
i am not familiar with the westfalia towbars i am afraid. I only use Whitter towbars and have only ever used them as i khow they are a specialist in the field of towing. Maybe seek advice from citreon as well to see what they say. I would definitely keep up your claim against the company and seek free legal advice from citizens advice etc
Total Posts: 28
Please correct the mistakes below:
Posted: 6 years ago
Obviously not fit for purpose, trading standards should be consulted as this could be dangerous. The retailer must take some resposibility. The Small Claims Court is the next route get your money back and fit get Witter fitted by a good 'towbar specialist' not just anyone with a spanner.
Total Posts: 67
Please correct the mistakes below:
Posted: 6 years ago
I think the retailer has to take all of the responsibility. That is who you bought it from and that is with whom you have a contract, not Westfalia.

And what is this about not testing a towbar sideways? Have they not heard of corners? And how many camp sites can you get onto a pitch without turning to some extent?

First stop Trading Standards and after they prove useless straight to small claims court. It's an easy option.