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Brand New Caravan Faults and Problems

Total Posts: 155
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Posted: 6 years ago
We bought a Lunar Venus 490/4 caravan, which is a fantastic van for the 2 of us.
What we did not expect was the amount of faults we have had.
The roof holds water so when we raise it to hitch it up it runs of the back like a waterfall.
All the side Windows leaked.
Panels were not sealed in the bathroom.
Shower cubicle surround trim came off.
Bathroom door edge trim came loose at the bottom.
Bathroom doorlock jammed.
Door on kitchen cupboard under sink sticks when opening.
Missing sink plug in kitchen.
We used the grill and it burnt out the ignition circuit to the rear ring on the hob.
We used the oven and it burnt out another ignition circuit to another ring.
Fridge would not work on gas.
Mattress to fixed bed has sagged after 9 days of use.
All in all this is not the quality I would expect from a new caravan.
The dealer hS been good, Lunar said they could not repair the roof until February I said that was unacceptable and would reject the caravan.
Guess what the caravan in currently back at Lunar being repaired.


Total Posts: 270
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Posted: 6 years ago
Evening. Well I thought we'd had problems with the little niggles of newness with our Bailey this year but yours knocks it into insignificance. Just goes to show, scratch the surface (metaphorically speaking) and lots of complaints about all manufacturers lack of quality control or care will surface. When will the manufacturers sit up and take seriously that it's a lot of money we spend on caravans considering (in retrospect) the little amount of use most of them get and do something about teh end of line QC.
Ozzy
Ozzy
Total Posts: 314
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Posted: 6 years ago
we got a Bailey Pegasus Genoa about 2 months ago & have used it most weekends & spent a week in it & haven't found any issues at all, maybe we have just been lucky?? but I think it helps if you use a top rated dealer? we used Couplands Caravans of Louth Lincolnshire, they have a great reputaion & are a familybusiness that has been trading for many many years, a good PDI should find all or most problems.
Thats why I said the site needs a section to rate both the caravans we have & the dealers weuse???
Total Posts: 2
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Posted: 6 years ago
GUARANTEE'S - Be warned everyone....if you purchase a newish Bailey with 10 year guarantee - be sure and get it transferred to your name. We bought an 2010 Bailey Olympus 525 1 year ago from an independent dealer. I was very persistent about the guarantee and getting the necessary documents to have it transferred over to our names (much to my spouses annoyance sometimes). Thank goodness I did. We have just left her in for her 2nd year service with a Bailey Registered Dealer and they have notified us that we have 75% damp at the front of the caravan where those silly side lockers are. We have only found out this news today, and - as you can guess - we are very disappointed that a 2010 Bailey has damp, but so glad we got the guarantee transferred to ourselves.
Total Posts: 314
Verified
Posted: 6 years ago
also make sure you have the yearly service within 2 weeks of purchase date to keep the 10 year gurantee valid.
Total Posts: 155
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Posted: 6 years ago
Well I got the van back in time for a week in London.
First time we had chance to use the heating fully, well would you believe it it was faulty it worked on 500 watts and 2 kw but would not work on 1 kw.
Yes It's back at the dealers, this time I havs stated that if it develops any other fault no matter how minor I will reject the van, I have by the time I collect it again covered 800 miles just for warranty work.
This to date has been an expensive experience which I hope to never repeat.
My next van will not be made in England as it no longer stands for quality.
Total Posts: 1
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Posted: 6 years ago
I emailed you several weeks ago re the failed water heater on our 2010 Bailey Genoa. As the dealer was useless ( Yorkshire Caravans) i had it repaired by an independant repairer & sent the bill to Bailey. Now 7 months & 7 letters later, most of which have been ignored, i am still awaiting reimbursement & the letter sent as personal to the m.d. (Nick Howard) was eventually passed down & replied to by a minnion. Moral is don't buy a Bailey & don't buy anything from Yorkshire Caravans of Doncaster (from where i had bought 3 previous caravans, customer satisfaction & service is non existent
(
Total Posts: 1
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Posted: 6 years ago
I have had two Lunars is the last 3 years and both have had teething troubles with my most recent van having the most issues from a bent fridge door to a rusty sink. It is disappointing to have faults on something so expensive. All my issues have a been repaired under warranty but that is not the point. The 2013 Lunars are of an even lower quality with the walls moving under body weight in the top of the range Clubmans. In addition to this you have to wonder what the dealer does for the £495 delivery/inspection fee as all these problems should be picked before collection. Sadly this is a sign of the times with cheap labour and people who do not take pride in there work. I will be looking at a coach built van in the future such as Vanmaster or A/S.
Total Posts: 1
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Posted: 6 years ago
I'm not surprised. I bought a brand new Coachman Pastiche 2012 in January and immediately started to discover faults, literally as soon as I got it home from the dealers. I found the front bed leg had fallen off because the welding had not been done properly. Three days later the Truma warm air heating failed. On ringing the dealer to complain, I was told by the service manager that he had been in the caravan trade for more than twenty years and I should not be surprised because faults were common on new caravans! They did make arrangements for me to take the caravan back to the Truma factory in Uttoxeter for repair, which I reluctantly agreed to do because the service manager said we could have to wait a long time for them to collect it because of the distances involved. Truma repaired the heating saying the fuse box had been incorrectly marked up and the wrongly rated fuses fitted. On sending my claim for expenses to the dealership, they disputed the receipt for fuel. I had to send a letter quoting legalize from the Office of Fair Trading to get my money. I did eventually get a replacement leg for the bed, but only after a direct phone call from a local caravan dealer to Coachman for them to send it directly to me. I wish I could say that was the end of the matter, but no. During the year the radio speakers have fallen out of their holes in the fascias, only being held in place by the tinniest pieces of velcro. The LED strip lights above the cooker have warped in the heat of cooking and fallen off. The bathroom door fell off during a recent trip to Chester. On removing the hinges, I was faced with the architrave being riddled with drill holes where the fitter had obviously struggled with the fitment. Oh yes, and he had fitted screws less than 1cm long in the hinges. Ridiculous!! The bathroom sink did not drain because of the configuration of the plastic fitting beneath.
All of these faults have been corrected by yours truely. Dealership? Warranty? Don't make me laugh.
Total Posts: 122
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Posted: 6 years ago
Thats why I always buy foriegn vans never had anything much to complain about LMC GEIST ADRIA Maybe there triple checked before shipment. why are you charged £500 on the road charges.Dealers supposed to check everything is A1 befor delivery and as you bought it of a dealer he is fully responsible for putting it right. If you get hassle of dealer just ask him where local trading standards office is it works wonders
Total Posts: 10
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Posted: 6 years ago
Our last van was a Lunar, and we commented at the time that we had never had a van with so much going wrong! However, everything was dealt with efficiently, peomptly and well, and once everything was sorted, it was a cracking van! keep the faith!
Total Posts: 155
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Posted: 6 years ago
Well my van is still sat at the dealers waiting for a test tool from Whale.
I was contacted by Whale 8 days ago and they knew tha van would be back at the dealers last Friday so why was the diagnostic toolkit sent then.
Another foul up, and I am away in the van on Christmas day.
Total Posts: 155
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Posted: 6 years ago
When I started this discussion it was to have a rant over my van but having read what other members have to say I would like this to become a place where people can come to to find out about what their expectations of a new van could be.
Just as a footnote my van is still at the dealers waiting for the heating to be repaired.
Total Posts: 270
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Posted: 6 years ago
Okey dokey, Mr Bailey MD, mine was as follows:-
Bailey Pegasus 2 Rimini 2012
Aluminium extrusion around the door has stress fractures and looks like it is covered in overspray
Roof lights are mad from 2 different companies & look a bit daft (mixture of concertina & spring wound blinds)
Slat on bed base broken
Overhead cupboard doors not aligned correctly
Overhead cupboard doors not securing at all due to miss fitting
Overhead cupboard door handles not catching properly and springs faulty (see a QC pattern emerging here?)
Bathroom vanity cupboard door has large gouge in it
Toilet roll holder fell apart
Wardrobe base badly broken
Screws missing from spotlights under cupboards
Pin holes in sides of kitchen base units
Control panel on top of toilet not glued down correctly
Toilet makes noise like it's blocked when you use the flush pump
External electric box cover loose & flaps in the wind when towing
Decals have large air bubbles in them
External sealant bulging from seams and looks like a mountain range
Roof vent for fire looks like it was siliconed by a 2 year old kid no doubt because ordinarily you wouldn't be able to see it
New set of 'optional extra' drawers that we paid to have fitted were ill fitting and base broken (not surprising as made out of honeycomb door panel cut down to size)
Replacement set of drawers table top wobbles same with the next set, now on the 4th set.
When the drawer unit is fitted, the bloody cushions are then too small and leaves a 3 inch gap on either side of them and look stupid.
Absolute nightmare sometimes to bleed the air out of the water system
Onboard water tank about as much use as a chocolate fireguard.
When the sealant on the outside was smoothed off, the damn service monkey scratched the paint off of the front of the van down to the inner skin then when I complained I was asked 'what do you want us to do'??? (Ahhh, I could have swung for him but decided to keep my calm and tell them to get it sorted in my most diplomatic voice) but ok that was the dealerships fault not Baileys except it wouldn't have happend if Bailey had done the job properly in the first place..
But apart from all of this we love the van and nothing that couldn't have been prevented with a better end of line QC before delivery even to the dealership...lol...
Ozzy

Total Posts: 270
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Posted: 6 years ago
Oh, and I forgot to mention, the lozenge that came with the Alko axle lock from the Bailey factory wasn't even the right one and confused the life out of me trying to fit it until I realised..
Ozzy
Total Posts: 155
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Posted: 6 years ago
Well finally got my van back today, and guess what the heating works !!!!!.
They were advised by Lunar to modify the seals for the reversing lights to stop them misting up, yes you guessed it it did not work.
The dealer is passing the issue back to Lunar, but I won't hold my breath.

Ossy, how about you and me setting up a database of faults?
Could be useful to others to help decide on there purchase and to make manufacturers buck up their ideas.
Total Posts: 270
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Posted: 6 years ago
If I thought it would make the manufacturers sit up and listen I'd camp outside the gates of all UK caravan manufacturers one at a time with a plaquard around my neck but to be honest, I think that they sell that many units anyway that they really don't give a sh't. To them it's just another issue to pass on to the dealerships to deal with in most cases and sod the poor customer at the end of the line that has just invested his (or her) life savings on a box on wheels and gets so inconveninced for their troubles.
What should of course happen in the first place is that when the journalists are asked to come and critique their new vans that they're about to launch, the manufacturers should send out the crappiest finished van (like they do to the customers), at least that way you wouldn't get the rose tinted opinions of the 'one off' good quality build. Maybe it would be a good idea for the manufacturers to put a 'true picture' customer review page on their websites for exactly the purpose that you mention, we can give them a run down of the real quality issues to help them decide...
Ozzy
Total Posts: 270
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Posted: 6 years ago
You know, as a footnote, I have seen so many complaints about numerous makes of caravans on various different sites and NOT ONCE have I seen any replies from the manufacturers apologising for the poor quality issues people have had or a pledge to improve their QC standards. I suppose the other thing we could do is go to as many shows as we can and sit inside the vans waiting for potential customers then let 'them' know about the faults.. Me thinks that maybe we would be escorted off of site.
Long live the revolution.... LOL.....
Ozz..
Total Posts: 155
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Posted: 6 years ago
Did that once in a car dealership got everything resolved in 10 minutes as the showroom was busy.
An on line database which any one can look on might just start the revolution.
Total Posts: 155
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Posted: 6 years ago
Hi Ossy forgot to add weust have got tho only 2 vans that we started on Friday and finished on Monday both bad days. lol
Total Posts: 155
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Posted: 6 years ago
That should read we must and the.
Going back to the laptop.
Total Posts: 155
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Posted: 6 years ago
Well got the van out of storage today to get it ready to go away on boxing day, and found the seal sound the shower tray has failed in the corner.
Tried to ring the dealer no answer and no message saying they are closed or when they reopen.
I think I have had enough of this van.
Including minor faults there have been 21 faults.
With this last one I will have covered 1000 miles for warra
Total Posts: 155
Verified
Posted: 6 years ago
With this last one I will have covered 1000 miles for warranty work which I will be seeking recompense for.
Total Posts: 270
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Posted: 6 years ago
I have to say I feel your frustration, that's the reason why originally I chose a van from a dealer who is less than 10 minutes towing away from my home and storage compound. There is a dealership 55 miles away in Northamptonshire that sell Bailey vans and actually offered a better deal (on the face of it) than our local one but I was concerned that I too may have had to travel the distances that you unfortunately have had to do in an attempt to get your van put right under warranty. If only it was easier to sue the manufacturers after all you only have look on T'Internet for conclusive proof of our issues. I've said previously that it frustrates me so much when you try to get anyone in a caravan dealership to see that they wouldn't be none too pleased if they spent the sort of money on a new car only to have as many faults and trips back to the dealers to get them put right.
Total Posts: 155
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Posted: 6 years ago
Well we ant away and the carbon monoxide alarm kept going off for no reason.
The pump started playing up.
A small edge piece fell off the bottom of the shower door and being white just like the shower tray I found it with my foot.
Had to call dealers again really had a go as I am fed up that every time we go away something else fails.
They are collecting the van next week, I have checked the van over carefully and the list has got bigger.
The seal round the bathroom sink is failing and on the vanity unit it sits in.
The shower has a what I can only describe as a type of pedestal for the shower mixer tap and all down both sides the seal has gone.
The door fly screen frame is loose on the bottom.
All in all the saga continues.
Total Posts: 155
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Posted: 6 years ago
Unfortunately there was no local dealer in South Yorkshire and the nearest was 50 miles away, so we were stuck with the one dealership.
Total Posts: 270
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Posted: 6 years ago
I know it sounds like a cliche but I really feel for you, you really have got the Friday Bank Holiday van. The trouble as you are no doubt feeling is that every time something else goes wrong a little bit more enjoyment and enthusiasm dies off and this is something that neither the dealer nor the manufacturer care about, is there any chance you can exchange it for a different one?. I'd like to say that at least it's being collected saving you 1 journey but I'm sure it's cold comfort. In view of the government taking an interest and slapping tax on vans albeit statics at the moment, there should be an ombudsman that we could take our troubles too and fight our corner.
Good luck and keep smiling.. Ozz
Total Posts: 10
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Posted: 6 years ago
Ossy - I see from your profile that you have a Bailey Pegasus? We bought one in September,went away once. It leaked. Back to dealer. Repaired. Sat on the drive for two weeks. Leaked again. Now with Baileys, has been for a month. Can't wait for Monday, so we can ring someone and find out what's happening. Takes the shine off a new caravan, I must say.
Total Posts: 270
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Posted: 6 years ago
Hi wotsername, which model do you have, could you post any problems youve had and also where and how you found the leak, maybe others (myself included) can check ours..
Thanks...
Ozzy
Total Posts: 270
Please correct the mistakes below:
Posted: 6 years ago
Hi wotsername, which model do you have, could you post any problems youve had and also where and how you found the leak, maybe others (myself included) can check ours..
Thanks...
Ozzy
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