Manufacturer Customer Support

Total Posts: 190
Please correct the mistakes below:
Posted: 7 years ago
Is it the norm for manufacturers not to have a customer support helpline? I recently contacted a leading UK dealer (No names mentioned - Yet) to be advised queries were to be submitted by email!

Surely this is a poor service to their customers?

Has anyone else experienced this?
Total Posts: 127
Please correct the mistakes below:
Posted: 7 years ago
The only manufacture as a help line and there own forum is Swift group.
Total Posts: 155
Please correct the mistakes below:
Posted: 6 years ago
Most caravan manufacturers do not deal directly with the customer, all queries have to go via the dealership.
I tried to contact the manufacturer of my van and the refused to accept the call.
You are also at their mercy when it comes to spares 3 months plus is not uncommon.
I personally think that customer service from them is non existant and a poor reflection on a very large industry whose products are not cheap, let's face it the average person spends more on a van than on a car but you get better service on the car.